PTZ Optics 20X-USB User Manual download pdf (Page 13)

Compatibility

As we tested with Amcap S/W, Skype, Microsoft Lync, VSEE, Vidyo, DEBUT Software, most of them are Video

Conferencing system application, and it works perfect;

Troubleshooting

Before request service to serviceman or manufacture, it can according to below methods to remove failures, if still

can’t be solved, please contact to distributor or manufacture for help.

Fault Phenomenon Reason Solution

There is no power to camera.

The power has been prevented

between adaptor and AC or DC IN 12V

has not been connected to camera.

Please check the connector between

camera and power, fixed the power

adaptor to camera.

Power switch was set to OFF. Please set power switch to ON.

The video of camera cannot be

displayed on the screen.

Video cable is bad contact.

eck the connection between video

cable, camera and monitor; fix the

connector on each end.

Exposure setting is not correct on

camera.

Change it to right exposure settings.

It’s unable to Pan, Tilt and zoom

camera.

Menu was displayed on monitor.

Re-operate after exit menu.

Pan and tilt range was limited.

Remote control is not working.

The “camera select” button on the

remote control is not match with “IR

select” switch number.

Choose the correct “IR select”

number to meets camera.

It was not been controlled via VISCA

when camera connect to PC.

The connection between PC and

camera is wrong.

Make sure it is a correct connection

between camera and PC. (Reference

to camera connection.)

The camera is not working

completely.

Pull up the power, and wait a few

minute to connect power again. Or

power off the camera, then restart

after a moment.

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PTZ Optics 20X-USB User Manual Page 13

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